API Channel
Connect your own backend or product to Loops AI using API credentials and webhooks.
What this integration does
API Channel lets your own application exchange messages with Loops AI.
This is useful when you want a custom UI or backend-managed flow.
Setup flow
Open API channel settings
Go to your agent integrations and choose API.
Generate API client
Create API client credentials and store them securely.
Set webhook URL and secret
Add your webhook endpoint and secret in the channel settings.
Save and test
Save settings and run a controlled end-to-end message test.
Validation checklist
- API client credentials are generated and saved securely
- Webhook endpoint is reachable
- Incoming events are received by your backend
- Outgoing replies return to Loops AI correctly
Security
Store API credentials and webhook secrets in your secret manager. Do not expose them in frontend code.
Continue to Commerce Platform Integrations.