Connect WhatsApp to handle customer conversations in Loops AI.
Before you start
- A WhatsApp Business setup path in Meta
- Access to your Loops AI agent connections
- Permission to manage channels
Setup flow
Open channel connections
Go to the Integrations/Connections area for your agent.
Select WhatsApp
Start the WhatsApp connection flow.
Complete embedded onboarding
Finish the guided Meta authorization flow.
Save and activate
Save settings and switch the channel to active.
Validation checklist
- Channel status is active
- Incoming WhatsApp messages appear in Loops AI
- Replies are delivered successfully
- Team can monitor and intervene when needed
Best practice
Start with one controlled number/account before full rollout.
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